Privacy Policy

Effective Date: August 24, 2024
Last Updated: August 24, 2024

This Privacy Policy describes how NeoGranada Tech ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our proprietary API and related services (the "Service") to gather third-party content from social media applications such as Instagram, Facebook, TikTok, and others.

By using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

1. Information We Collect

We collect the following types of information from our clients and users:

1.1 Information You Provide to Us

• Account Information: When you register for an account, we may collect personal information such as your name, email address, phone number, organization name, and payment information.
• API Access Information: When you use our API, we collect information necessary to authenticate and provide access, including API keys and access tokens.
• Client Submissions: Any content or data you upload, submit, or otherwise transmit through the Service, including requests for third-party content, will be collected for the purposes of providing you with the requested content.

1.2 Information We Collect Automatically

• Usage Data: We automatically collect information about how you interact with our Service, including your IP address, browser type, access times, pages viewed, and the referring URL.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with our Service and to improve our Service and marketing efforts.

1.3 Information Collected from Third Parties

• Social Media Platforms: Our Service facilitates access to third-party content from social media platforms such as Meta, TikTok, and others. We may collect data from these platforms on your behalf, subject to the terms and conditions of the respective platforms and your authorization.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain Our Service: To provide, maintain, and improve our Service, including to process your requests for third-party content and to ensure the security of our platform.
• To Authenticate and Authorize Access: To authenticate and authorize your access to our API and to prevent unauthorized access or use.
• To Communicate with You: To communicate with you about your account, transactions, or any updates or changes to our Service or policies.
• To Analyze and Improve Our Service: To understand how our Service is used, to analyze trends, to monitor the effectiveness of our marketing, and to improve our Service.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal requests, and to enforce our terms and conditions.
• For Marketing and Promotional Purposes: With your consent, to provide you with information about our products, services, and promotions.

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, payment processing, data analysis, and customer service.
• Social Media Platforms: We may share your information with social media platforms as needed to provide our Service, subject to the terms and conditions of those platforms and your authorization.
• Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that business transaction.
• Legal Compliance and Security: We may disclose your information to comply with applicable laws, regulations, or legal requests, or to protect the rights, property, or safety of our users, ourselves, or others.
• With Your Consent: We may share your information with third parties with your consent or at your direction.

4. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access and Correction: You may have the right to access and request correction of your personal information.
• Deletion: You may have the right to request the deletion of your personal information.
• Data Portability: You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection and Restriction: You may have the right to object to or request the restriction of the processing of your personal information.
• Withdraw Consent: If you have provided consent for the processing of your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected].

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When we no longer need your personal information, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Children's Privacy

Our Service is not directed to individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete completely (not anonymize) that information.

8. International Data Transfers

We may transfer your personal information to countries outside of your jurisdiction, including to countries that may not have the same data protection laws as your jurisdiction. In such cases, we will take appropriate measures to protect your personal information in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated Privacy Policy on our website or through other appropriate communication channels. Your continued use of the Service after the effective date of the updated Privacy Policy constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• SocialsAPI by NeoGranada Tech
• Email: [email protected]